Privacy Policy

1. Introduction

BizOps ("we") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, Enterprise Resource Planning (ERP) software, and related services ("Services"). By using our Services, you consent to the collection and use of information in accordance with this policy. This policy is based on Indonesia's Personal Data Protection Law (UU PDP) and General Data Protection Regulation (GDPR) principles.

2. Data We Collect

We collect several types of information for various purposes to provide and improve our Services:

• Identity Data: Full name, email address, phone number, and job title.
• Business Data: Company name, tax ID (NPWP), organizational structure, and operational data you input into the ERP system.
• Technical Data: IP address, browser type, operating system version, and system activity logs.
• Transaction Data: Payment history, invoices, and subscription license details.

3. Data Usage

We use the collected data to:

• Provide, operate, and maintain our ERP Services.
• Process transactions and manage your customer account.
• Send technical notifications, security updates, and administrative support.
• Detect and prevent fraud or service abuse.
• Statistical analysis for product development (data is anonymized).

4. Data Security

Your data security is our top priority. We implement strict technical and organizational security measures, including:

• Data encryption in transit (SSL/TLS) and at rest (AES-256).
• Strict role-based access control (RBAC).
• Regular security audits and ISO 27001 certification (in progress).

However, please note that no method of transmission over the Internet or electronic storage method is 100% secure.

5. Data Sharing with Third Parties

We do not sell your data to third parties. We only share data with:

• Sub-processors: Cloud service providers (e.g., AWS, Google Cloud) that support our infrastructure.
• Integration Partners: Third parties you choose to integrate (e.g., Payment Gateway, E-commerce), only upon your instruction.
• Legal Obligations: If required by law or valid court order.

6. Your Rights

You have the right to access, update, or delete your personal information. Please visit our Privacy Center page to submit data subject rights (DSAR) requests.

7. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer (DPO) at: privacy@bizops.id.