Frappe Helpdesk

Customer Service, Made Simple and Effective

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<a href="https://frappe.io/helpdesk">Website</a>
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<a href="https://docs.frappe.io/helpdesk">Documentation</a>

## Frappe Helpdesk Frappe Helpdesk is an 100% open-source Ticket Management tool which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently. ### Motivation Managing issues from our customers was a big challenge for us. We were using the ERPNext support module which was not very good in UI and the UX was also not good. We wanted to have a tool that can be easily integrated with our existing system and can be customized as per our needs. So we decided to build Frappe Helpdesk. ### Key Features - Agent and Customer Portal Views: Dual portals for agents and customers to simplify issue submission and management. - Customizable SLAs: Discover how you can set and track SLAs for better response times. - Assignment Rules: Custom auto-assignment of tickets based on priority, issue type, or workload. - Knowledge Base: Learn how to create and manage help articles to empower users and reduce tickets. - Canned Responses: Pre-written replies for common queries to ensure quick and consistent communication. View Screenshots